One reason why employees leave their place of employment is because they feel like an outsider to the business rather than an valued & important part of the team. Why? In almost every instance a lack of communication can be traced back to why the employee feels this way. It seems simple but when an employee can see how the business is doing and how their individual work impacts things it helps them feel like they're part of the overall success of things. When they feel that way, they work harder, ask more questions and feel needed.
We just visited one of our clients and helped them set up a productivity board in their office. This board helps in a few different ways. First, it gives them a snapshot of how the business is doing. Second, it helps set goals and identify areas of improvement so that better performance is achieved. Finally, each employee feels more apart of the business and has a vested interest in driving better individual results. Employees that work with this type of communication last longer than those that don't.
You can improve communication in areas like, productivity, training, customer service and accountability. Employees love working for someone who know's what they want, communicate it well and have high expectations. All employees come to work to win, they just need the direction and expectation set. Take time to help you employees feel more a part of the team. Improve your communication skills with them and you'll see better results.